Overview

No one can be sure when or where a loss may occur, but as a customer of QBE-GIHK you can expect a prompt and knowledgeable claims response and service. We strive to meet each of our customer’s unique needs, whenever and wherever a loss occurs.

While different claims management processes and forms may be required depending on the particular insurance product, certain fundamentals will always apply to ensure the most effective outcome is achieved.

The details provided below on this subject are for your general reference only. The actual claims process will be in alignment with the specific terms, conditions and exclusions stipulated in the relevant insurance policy.

For queries, you may contact the QBE-GIHK claims services team at +852 2828 3133 or email at claims.gihk@qbe.com.

QBE Claims Philosophy

As an insurance company, we expect to pay out claims. Our premiums are designed to reflect the degree of risk and the probability of a claim as well as the terms of cover provided. In general, the wider the provided cover, the higher the premium. Indeed, this is why it is important to take the advice of an insurance broker or agent when considering insurance and to also read the proposed policy wording before entering your insurance contract. Doing this will help ensure the cover meets your expectations.

We also invite you to use this website to provide feedback on our claims service or other areas of our business. Your comments will help us in our ongoing efforts to provide high-quality service.

How to Make a Claim

Claims Management Expertise

QBE claims services is key part of our customer-oriented approach. The QBE-GIHK team works directly with our clients to provide a range of consistent and professional claims services in person over the counter and by telephone.

Our claims services team has a wealth of experience in the local market and extensive knowledge of both handling and processing claims. Our team can help you and/or your business get back to normal in the shortest possible time.

To make a claim, please click on the following links to quickly access the product specific claims instructions and information and forms that you need.

Cargo Motor
Directors' and Officers' Liability Personal Accident
Employees' Compensation Professional Liability
Engineering Pleasure Craft
General Accident Property
General Liability Travel
Medical  

What to do when faced with a loss – Fundamental Principles

Although different claims management processes are required depending on the area of risk, there are some fundamentals that always apply to ensure the most effective outcome. These include:

Notify Early

Early action can significantly shorten the claims management process and therefore reduce the time it takes to settle your claim. The quicker our claims management experts can help you to mitigate the extent of your loss, the better outcome for all concerned. It is mandatory that in the event of a claim arising under a policy, the insured notifies QBE-GIHK immediately and/or provides written notice to QBE-GIHK within 30 days of the event. This written notice needs to state the full particulars of the claim coupled with supporting documents.

In financial terms, the outcome will clearly effect your terms of renewal. On a personal basis, you will also find that QBE-GIHK’s professional management of the situation will limit your stress and anxiety.

Length of Time to Settle

The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward property or motor claim may be settled in a very short period of time. In contrast, a professional negligence case may take years before reaching the courts. Throughout that time, your case will require specialist claims management to guide the investigation, the legal defence, and to eventually deal with the settlement of any damages awarded by the courts. However, you can be assured that QBE claims management specialists will help you throughout the entire process.

Claim Forms

To register your claim, fill out the relevant claim forms and send them to our claims services team directly. We will then contact you by phone or mail to advise you of the next steps.

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Employees' Compensation Claims

Why is it important to notify an injury and submit a claim quickly?

Experience shows that any delay in reporting an injury or in submitting a claim results can result in decreased satisfaction for injured workers and increased costs for employers.

To assist you in your responsibility for reporting workplace incidents and injuries, QBE-GIHK provides you with Form 2, Form 2A and 2B in a writable PDF format. These forms can be completed electronically before being printed out.

Instructions

You may use either of the following methods to send in your copy of the completed Labour Department form to QBE-GIHK:

Below is a list of the actions that you are required to take and the main supporting documents that you will need to supply for selected claims:

All kinds of accidents

Fatal accident

Non-fatal accident

Occupational disease: fatal case

Occupational disease: non-fatal case

Important Notes:

For this claim

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Engineering Claims

Any unexpected loss or damage to contract works, to your plant, machinery or equipment, or mechanical failure or breakdown of your machinery can all have a significant impact on your business.

In the event of an engineering claim, please contact QBE-GIHK claims services team to discuss the situation and enquire about the process and procedures.

Claim Forms

Please contact our Claims Hotline at +852 2828 3133 or email at claims.gihk@qbe.com for a claim form or enquiry.

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General Accident Claims

Below is a list of the actions that you are required to take and the main supporting documents that you need to provide for selected claims:

Burglary/Money/Fidelity Guarantee Claims

Important Notes:

For this claim

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General Liability Claims

If you have a liability insurance policy with QBE-GIHK and believe that an incident may result in a claim under your policy, please contact the QBE-GIHK claims services team at +852 2828 3133 or email at claims.gihk@qbe.com to discuss the situation and the next steps you will need to take.

Below is a list of the main actions that you are required to take and/or supporting documents that you will need to provide for this claim:

Important Notes:

For this claim

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Marine Claims

Please immediately contact the survey agent named in the insurance policy or certificate to conduct a survey in the event of a cargo claim.

Below is a list of the main actions that you are required to take and/or supporting documents that you will need to provide for selected claims:

Marine Cargo Claim

Pleasure Craft Claim

Important Notes:

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Medical Claims

Below is a list of the main actions that you need to take and/or supporting documents that you need to supply for selected claims:

Domestic Helper Plan

Outpatient claims

For this claim

Hospitalisation Claim

Important Notes:

Hospital Cash Plan

Hospitalisation claim

Important Notes: 

For this claim

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Motor Claims

Below is a list of the actions that you are required to take and the main supporting documents that you will need to provide to make selected claims.

All kinds of accidents

Road accident or theft of vehicle

Third Party Claim

Claim forms as shown below are applicable to all types of motor insurance products.

Important Notes:

For this claim

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Personal Accident Claims

Below is a list of the main actions that you are required to take and/or supporting documents that you will need to supply related to selected claims:

All kinds of accidents

Accidental medical expenses and surgical claim

Permanent Total Disablement Claim

Total temporary disablement claim

Death

Important Notes:

For this claim

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Professional Liability Claims

For processes and procedures to lodge a professional risks claim with QBE-GIHK, please contact our claims services team at our Claims Hotline at +852 2828 3133 or email at claims.gihk@qbe.com.

For this claim

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Property Claims

Below is a list of the actions that you are required to take and the main supporting documents that you need to provide for property claims:

Important Notes:

For this claim

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Travel Claims

Below is a list of the the actions that you are required to take and the main supporting documents that you will need to provide for selected claims:

All kinds of accidents

Submit a duly completed Claim Form, stamped and signed by Company/Insured to our claims services team.

Lost baggage, personal effects, money and/or travel documents

If you lose your baggage, personal effects, money, or travel documents, report the loss to the police at the place of loss within 24 hours and immediately obtain a loss report. In addition, please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

For lost baggage and/or personal effects:

For lost money and/or travel documents:

Medical and other expenses claim

Please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

Contact the service provider shown on the policy for medical emergency evacuation, medically supervised reparation or repatriation of mortal remains.

Delayed baggage claim

Please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

Travel delay claim

Please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

Deposit and cancellation charges claim

Please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

Curtailment expenses claim

Please provide the following supporting documents when lodging your claim with the QBE-GIHK claims services team:

Personal liability claim

Important Notes:

For this claim

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